Making the switch is quick, painless, and handled entirely by our engineers! During the initial phone consultation, we’ll ask a few questions to better understand your business requirements and long-term goals so that we can ensure that your system is set up to meet your business needs.
Then, we’ll schedule a convenient installation date with you in which one of our engineers come on site to your offices personally to set up and your new phones that have been pre-configured with your new Velocity Voice service. During the install, the engineer will also be at your disposal to answer any questions that you or your staff may have and show you how to perform various functions on your new phones. The onsite engineer will also provide you with quick start guides for your system & documentation on the proper procedure of how you and your employees can request technical support from our helpdesk for your new phone system.
Finally, we will send you over a document that you will need to sign and send back to us that will allow us to submit a request to your current carrier to initiate the number port of your existing phone number(s) over to your new Velocity Voice service. During your installation appointment, we will issue you a temporary phone number that we will then forward your current phone number(s) to, so that all of your incoming calls are routed to your newly provisioned phone system while the number porting process takes place in the background. Number porting takes anywhere from 5 to 7 days on average. During this time, you will not experience any interruptions in service and will be able to use your new phone system without worry. Once your number port is complete, we will send you a confirmation email and at that point, you may cancel service with your previous provider.