Privacy Policy

This privacy policy sets out how Velocity Voice uses and protects any information that you give Velocity Voice when you use this website or services. Velocity Voice is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, or services, then you can be assured that it will only be used in accordance with this privacy statement. Velocity Voice may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2019.

Velocity Voice may collect the following information Velocity Voice may request business contact information (name, phone number, email address, and physical address), payment information (billing address, payment account number, and security code and expiration date for credit cards) and phone number information (phone number and extension assignments, phone numbers to be ported to Velocity Voice, and account verification information from a previous phone service provider).
Information a person voluntarily gives. A person may voluntarily give information to Velocity Voice. This includes information in a chat, email, phone call, service ticket or other communication with Velocity Voice. Velocity Voice does not control the nature of this information.
Information from use of its services. Velocity Voice Voice automatically collects some information when customers use its services. For example, Velocity Voice automatically collects source, destination, and duration information for every phone call placed or received using its services. Velocity Voice also stores customers’ voice mail messages until the customer deletes them. Velocity Voice may record calls between its employees and its customers or prospective customers after giving required notice.

Is the information personal? Velocity Voice does not sell its services to individual consumers; Velocity Voice only sells to businesses. Therefore, some of the information Velocity Voice collects may not qualify as personal information. Whether information is personal information depends on the nature of the information and the laws of the applicable jurisdiction. This privacy policy addresses information that may, in some situations, qualify as personal information. Information collected from use of Velocity Voice’s websites is not associated with any personally identifiable information.

Security of information

Velocity Voice is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information. However, no security measure is perfect. This means Velocity Voice cannot guarantee the security of personal information. Velocity Voice does not assume responsibility for unauthorized access to or use of personal information under its control.